Terms of service

Chapter 1: General Provisions

Article 1: Scope of Application and Amendment of These Terms
  1. These terms set forth the terms and conditions for the use of services common to the website "mukcyen official online store" operated by SHOKI Corporation (hereinafter referred to as "the Company") (hereinafter referred to as "the Service").
  2. These terms shall apply to all users of the Service as defined in Article 3.
  3. The Company may change all or part of these terms at any time by posting them on the website or by notifying users through email or other methods deemed appropriate by the Company, without obtaining prior consent from users.
  4. When all or part of these terms are changed, the amended terms shall apply to the use of the Service.
Article 2: Use of the Service
Users shall use the Service in accordance with laws, regulations, notifications, these terms, and other terms, personal information protection policies, privacy policies, etc. separately established by the Company.

Chapter 2: Users and Members

Article 3: Users
In these terms, "users" refers to those who search, browse, or use images, texts, designs, logos, videos, programs, ideas, information, etc. (hereinafter collectively referred to as "Content") provided by the Company through the Service, as well as members, after fully accepting the contents of these terms.
Article 4: Members
In these terms, "members" refers to those who have fully accepted the contents of these terms, applied for membership registration according to procedures prescribed by the Company, and whose applications have been approved by the Company.
Article 5: Membership Registration
  1. Those wishing to register as members (hereinafter referred to as "registration applicants") shall apply for membership registration according to procedures established by the Company on this website. Membership registration is conducted free of charge.
  2. The membership registration procedure shall be completed when the Company approves the application mentioned in the preceding paragraph. However, in any of the following cases, the Company may not approve the membership registration application or may cancel the approval even after approval has been granted.
    1. When it is found that the registration applicant has previously received penalties such as membership cancellation due to violations of terms related to any services provided by the Company (including but not limited to these terms)
    2. When the registration applicant's application contains false information
    3. When it is found that the registration applicant has previously had defaults such as delays in payment of fees without justifiable reason, inability to receive products for extended periods, refusal of returns/exchanges, or other breaches of obligations related to any services provided by the Company
    4. When it is found that acts prohibited under Article 16 (Prohibited Acts) of these terms have been committed in the past
    5. When the Company reasonably determines that approving the registration would be inappropriate for the operation and management of the Service
Article 6: Changes to Registration Information
  1. When changes occur to all or part of the information registered with the Company, members shall promptly change their registration information using methods separately designated by the Company. If such changes are not made, the Company's business execution based on already registered information shall be deemed appropriate and valid. The Company shall not bear any responsibility for any damages arising from members' failure to make appropriate change registrations.
Article 7: Suspension of Service Use and Cancellation of Membership Registration
The Company may take measures it deems appropriate, including suspension of Service use and cancellation of membership registration, without prior notice to members who fall under any of the following categories, and the Company shall not be obligated to disclose the reasons for taking such measures. When suspension or membership cancellation measures are taken, former members subject to such measures shall not be exempted from responsibilities under these terms, such as payment obligations already incurred through the Service.
  1. When falling under the items in Article 5, Paragraph 2.
  2. When it is found that acts prohibited under Article 16 (Prohibited Acts) of these terms have been committed in the past
  3. When various other terms established by the Company have been violated
Article 8: Withdrawal Procedures
Members may withdraw at any time through procedures prescribed by the Company. Members shall lose their membership status when the Company receives their withdrawal application.
Article 9: Management of User ID and Password
  1. Members shall be responsible for strictly managing and storing the user ID and password (hereinafter referred to as "User ID, etc.") set by themselves during membership registration.
  2. Members shall not transfer, sell, inherit, lend, disclose, or leak User ID, etc. to third parties, except when the Company has given prior consent.
  3. Members shall immediately contact the Company when they discover that their User ID, etc. is being used illegally by third parties or when there is a risk of such use.
  4. Members shall bear responsibility for damages arising from inadequate management of User ID, etc., errors or carelessness in use, unauthorized use by third parties, etc., and the Company shall not bear any responsibility.
Article 10: Handling of Personal Information
  1. The Company deeply recognizes the importance of personal information of users and members, and not only complies with the "Personal Information Protection Act" and the Ministry of Economy, Trade and Industry's "Personal Information Protection Guidelines," but also establishes voluntary standards that all employees follow. Furthermore, the Company will respond to the expectations and trust of users and members by appropriately managing personal information entrusted by users and members and using it correctly for its intended purposes.
  2. The Company acquires and uses personal information of users and members for sales promotion such as product information, lifestyle information, and various special offers, sales service business processing such as order taking, payment settlement, reservations, repairs and processing, later delivery, shipping, and after-sales service, as well as marketing activities related to future product planning, product development, and business development, and credit transaction management. Personal information includes not only users' and members' own personal information but also family members' personal information and delivery destination personal information indirectly acquired through users and members.
  3. Personal information of users and members obtained in connection with the use of the Service shall be handled in accordance with the "Privacy Policy" separately established by the Company.
Article 11: Handling of Cookies and Advertisement Distribution by Third-Party Operators Including Google Using Cookies
  1. The Company's advertisements are displayed on various websites on the Internet by third-party distribution operators including Google.
  2. Third-party distribution operators including Google may use cookies (technology that temporarily writes data to users' computers through web browsers and records and stores information such as the date and time users last visited a site and the number of visits to that site) to distribute advertisements based on past access information to this website.
  3. Members can disable Google's use of cookies by accessing Google's advertising opt-out page, or disable third-party distribution operators' use of cookies by accessing the Network Advertising Initiative's opt-out page.
  4. Cookies issued by this site are used for effective advertisement distribution purposes and are not used for personal information collection or other purposes.

Chapter 3: Product Purchases

Article 12: Product Purchases
  1. When members wish to purchase products, they can purchase products using the Service and following methods separately designated by the Company.
  2. In connection with the application in the preceding paragraph, a sales contract for the relevant products shall be established between the member and the Company when the member clicks the button to place an order after confirming the delivery address and order details entered and registered, and subsequently when an email from the Company confirming and accepting the order details reaches the member.
  3. Notwithstanding the provisions of the preceding paragraph, when there are fraudulent or inappropriate acts related to the use of the Service, the Company may take appropriate measures such as cancellation or termination of the sales contract.
  4. After the sales contract is established, the Company will proceed with shipping procedures for products according to the order details. However, shipping of products through the Service is limited to within Japan. Members agree in advance that delivery delays may occur due to delivery areas and shipping conditions.
Article 13: Payment Methods
  1. The payment amount for products shall be the total purchase price of products including consumption tax.
  2. Payment for products purchased through the Service shall be limited to payment by credit card in the member's own name or payment methods separately established by the Company (such as cash on delivery).
  3. When paying by credit card, the conditions separately contracted between the member and the credit card company shall apply. If any dispute arises between the member and the credit card company in connection with credit card use, it shall be resolved responsibly between the member and the credit card company.
Article 14: Product Returns/Exchanges and Order Cancellations
  1. Product returns will be accepted only in the following cases:
    1. When it is found that the product is a counterfeit (copy) product, etc.
    2. When the product has defects
    3. When a product different from the order details arrives
    4. When the product is damaged during shipping
    5. When within 7 days of product arrival and not falling under any of the following. However, products marked as "non-returnable" cannot be returned.
      • Returns due to member circumstances (size mismatch, order errors, etc.)
      • When used, altered, washed, or dry cleaned
      • When the delivery slip is lost
      • When product tags or labels are cut off or lost
      • When the condition of returned products (including but not limited to boxes and product accessories) is damaged, soiled, or lost compared to the delivery condition
      • When odors are attached to the product
      • When packaging that is part of the product is opened
      • When the product is a lucky bag, sale item, outlet item, or pre-order item
      • Returns, exchanges, or cancellations due to dirt or damage to packaging materials such as storage packaging boxes that occurred during storage, shipping, or import
  2. Members shall apply for returns as defined in the preceding paragraph following procedures separately established by the Company. For items (1) through (4) in the preceding paragraph, the Company will bear the return shipping costs and refund the sales price, shipping fee, and cash on delivery fee at the time of purchase, or exchange for a replacement. Even when replacement is requested, exchange may not be possible due to product shortages. For item (5) in the preceding paragraph, members will bear the return shipping costs and bank transfer fees for refunds, and the Company will refund the sales price at the time of purchase but will not refund shipping fees or cash on delivery fees.
  3. When members return products, they shall return the products acquired when purchasing the returned products to the Company, and the Company shall receive the return by deducting the products held by the member.
  4. After product shipping processing, orders cannot be canceled except when there are reasons attributable to the Company.

Chapter 4: Disclaimers and Prohibited Acts

Article 15: Disclaimer
  1. The Company shall not bear any guarantee or liability, including damage compensation liability, for the quality, materials, functions, performance, compatibility with other products, other defects of the Service and products sold through the Service, and damages, losses, disadvantages, etc. caused by these, except in cases defined in the preceding article.
  2. Regarding troubles due to unknown delivery addresses, etc., the Company shall fulfill its product delivery obligations and be exempted from such obligations by delivering products to the delivery address specified at the time of product purchase.
  3. When providing links from the Service to other websites or resources, or when third-party websites or resources provide links to the Service, the Company shall not bear any responsibility for the content, use, and results of such linked destinations (including but not limited to legality, validity, accuracy, reliability, safety, currency, and completeness). The Company may delete such linked destinations without any notice to members when it reasonably determines that the content of linked websites or resources is illegal or inappropriate for the management and operation of the Service.
  4. The Company shall not bear any responsibility for any damages, losses, disadvantages, etc. directly or indirectly suffered by members even if the Service is temporarily stopped, suspended, or changed in the following cases:
    1. When natural disasters such as fires, earthquakes, floods, lightning, heavy snow, etc. occur
    2. When social unrest such as wars, civil wars, terrorism, riots, disturbances, etc. occurs
    3. When the Company cannot receive appropriate services from contracted telephone companies, shipping companies, or providers
    4. When technically unmanageable circumstances arise for the Company
  5. The Company shall fulfill its obligations and be exempted by processing affairs according to members' registration information.
  6. When members cause any damage to other users or third parties by using the Service, such members shall resolve this at their own responsibility and expense and shall not cause any damage, loss, disadvantage, etc. to the Company.
  7. The Company shall not be responsible for any damages (including all disadvantages such as mental suffering and other financial losses) arising from the use of the Service (including information provision acts by the Company associated therewith) unless the Company has intent or gross negligence.
  8. Even when the Company has taken reasonable safety measures, if unauthorized acts such as unauthorized access to data related to the Service or computer virus contamination occur and members suffer damages as a result, the Company shall not bear any responsibility.
  9. Even when the Company bears responsibility, unless the Company has intent or gross negligence, the Company's responsibility shall be limited to direct and ordinary damages.
Article 16: Prohibited Acts

Users shall not engage in any of the following acts. If these are violated and damages are caused to the Company or third parties, the relevant user shall bear responsibility for compensating for all such damages.

  1. Acts that cause or may cause inconvenience, disadvantage, or damage to other users, third parties other than users, or the Company
  2. Acts that infringe or may infringe on intellectual property rights such as copyrights, portrait rights, personality rights, privacy rights, and other rights of other users, third parties other than users, or the Company
  3. Acts of using the Service for commercial purposes (except those pre-approved by the Company)
  4. Acts against public order and morals, other acts violating laws and regulations, or acts that may do so
  5. Acts of registering information containing false or misleading content
  6. Acts of using content obtained through the Service outside the scope of private use by users
  7. Acts of reproducing, selling, publishing, distributing, disclosing, or similar acts of content obtained through the Service through other users or third parties other than users
  8. Acts of collecting, accumulating, or storing personal information of other users
  9. Acts of uploading content such as computer viruses or programs designed to interfere with, destroy, or limit the functions of computer software, hardware, or communication equipment to the Service, or sending such content by email or other means
  10. Acts such as excessively returning products or refusing to receive them
  11. Other acts conducted for purposes such as damaging or discrediting the Company's reputation, which the Company reasonably determines to be inappropriate
Article 17: Intellectual Property Rights
  1. All intellectual property rights of content provided through the Service shall exclusively belong to the Company.
  2. Regardless of purpose, when acts prohibited by domestic and foreign copyright laws and other laws, such as unauthorized reproduction, unauthorized reprinting, or other unauthorized secondary use of the Service's content, are discovered, the Company shall immediately take legal measures.
  3. When violations of this article result in disputes with third parties, users shall resolve such disputes at their own responsibility and expense and shall not cause any damage, loss, or disadvantage to the Company.

Chapter 5: Service Operations

Article 18: Service Maintenance

To maintain good operational status of the Service, the Company may temporarily stop or suspend all or part of the Service provision without prior notice to users in any of the following cases:

  1. Regular maintenance and emergency maintenance of computer systems for Service provision (hereinafter referred to as "Systems")
  2. When system operation becomes difficult due to natural disasters such as fires, earthquakes, floods, lightning, heavy snow, etc.
  3. When system operation becomes difficult due to social unrest such as wars, civil wars, terrorism, riots, disturbances, etc.
  4. When system operation becomes difficult due to system malfunctions and unauthorized access from third parties, computer virus infections, etc.
  5. When administrative or judicial agencies request system suspension or termination based on reasonable grounds
  6. When the Company determines that system suspension or termination is unavoidably necessary
Article 19: Changes to Service Content, etc.
The Company may change or discontinue Service content without obtaining users' consent. Even when the Company changes or discontinues Service content, it shall not bear any responsibility to users.
Article 20: Miscellaneous
  1. Users shall not transfer their status as users of the Service and rights and obligations based on such status to third parties or use them as collateral, except when the Company has given prior consent.
  2. When problems arise regarding the use of the Service that cannot be resolved through these terms or the Company's guidance and response, the Company and users shall discuss and resolve them with mutual sincerity.
  3. When litigation becomes necessary regarding the use of the Service, the Tokyo District Court shall be the court of exclusive agreed jurisdiction for the first instance.